Level 2 Certificate Information, Advice and Guidance

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Level 2 Certificate Information, Advice and Guidance

Course information:

The Information, advice and guidance programme covers a range of areas, including, providing information, offering advice and signposting people and supporting people in their chosen path. This programme will help you to develop the skills and knowledge needed to give information, advice and guidance to both individuals and groups.

The Certificate consists of two assessments normally taking up to four weeks per assessment. You will receive your learning resource/information pack which includes your workbooks and assessment papers at your induction, which will arrange with you at a mutually convenient date, time and location


The learning materials contain the knowledge needed to meet the assessment requirements of the course and activities allow you to practice your skills and test

your learning. Assessment is based on a combination of knowledge and skills learned on the programme. You must complete both assessments, within the agreed timescales and submit these for marking by our team of qualified tutors. Your tutor will provide feedback, advice and guidance to ensure you can complete the course. Upon

successful completion of both assessments you will be awarded the Level 2 Certificate in Information, Advice or Guidance.


There are no fees for this course as the Fire Brigades Union Learning Centre has secured funding with The Skills Funding Agency and our Learning Partners. Please ensure that when you enrol on this course you are committed to completing the programme of study within the allocated timescales. Should you not complete the course in full, you may be required to pay a fee to cover registration, administration fees and learning material costs. Funded places are subject to availability and are subject to the terms and conditions of our Further Education partners

Click here to see a sample of the course material


The course consists of the following units

Unit 1: Information, advice or guidance in practice

In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.


Unit 2: Developing interaction skills for information, advice or guidance

Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.


Unit 3: Signposting and referral in information, advice or guidance

In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.


Unit 4: Information, advice or guidance in context

Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.


Unit 5: Skills for advice providers

This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

Course Units:

  1. Developing interaction skills for information, advice or guidance
  2. Information, advice or guidance in practice
  3. Information, advice or guidance work with groups
  4. Managing information
  5. Signposting and referral – information, advice or guidance

Study mode:


Start date:

Flexible start dates after 01st August 2020

End date:

Last enrolment 31st May 2021


8 Weeks

Regional availability:


» posters/17-18-iag-flyer.pdf
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Interested in this course?

Added on Thu 17th Sep 2015.
Last updated on Mon 3rd Aug 2020.

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