Level 2 Certificate Customer Service Knowledge

Level 2 Certificate Customer Service Knowledge

Course information:

This course will develop learners knowledge on customer service, covering areas such as; employee rights, career pathways within customer service, communicating with customers, promoting goods and services and working as a team. This programme will teach learners how to successfully engage with a wide range of

customers in a variation of different scenarios. The course also outlays the legislation related procedures and practices to customer service delivery alongside how to satisfy customer needs and work effectively. Effective customer service skills are vital for any successful organisation dealing with external customers or partners,

this course will help you to develop and improve on formal customer service knowledge enabling you to satisfy customer need


You will receive your learning resource/information pack at your induction, which we will arrange with you at a date and location that is mutually convenient . The certificate consists of three assessments normally taking up to four weeks per assessmect so there is no need to attend a college to gain the qualification. The learning materials contain the knowledge needed to meet the assessment requirements of the course and activities allow you to practice your skills and test your

learning. Assessment is based on a combination of knowledge and skills learned on the programme. You must complete all three assessments, within the agreed timescales and submit these for marking by our team of qualified tutors. Your tutor will provide feedback, advice and guidance to ensure you can complete the

course. Upon successful completion of all three assessments you will be awarded the Level 2 Certificate in Customer Service Knowledge.


There are no fees for this course as the Fire Brigades Union Learning Centre has secured funding with our Learning Partners. Please ensure that when you enrol on this course you are committed to completing the programme of study within the allocated timescales. Should you not complete the course in full, you may be required to pay a fee to cover registration, administration fees and learning material costs. Funded places are subject to availability and are subject to the terms and conditions of our Further Education Partners.


Course Units:

  1. Understanding the Organisation
  2. Prepare to deliver excellent customer service
  3. Communication in the customer service role

Study mode:


Start date:

Flexible start dates after 01st August 2020

End date:

Last enrolment 31st May 2021


12 Weeks

Regional availability:


» posters/16-17-customer-service-knowledge.pdf
  (Type: .pdf - Size: 164 kb)

» posters/16-17-customer-service-poster.pdf
  (Type: .pdf - Size: 322 kb)

Interested in this course?

Added on Fri 5th Feb 2016.
Last updated on Mon 3rd Aug 2020.

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